Refund policy

Thank you for pre-ordering Throne! We're excited to bring you a simple and easy way to measure your gut health and hydration levels at home. We understand that circumstances may change, and we want to ensure your satisfaction with your pre-order experience. 

Please review our refund policy below:

Refund Eligibility: You may request a full refund for your pre-order purchase at any time until you receive shipping notification from us. Once your order has been shipped, our standard return policy will apply.

Requesting a Refund: To initiate a refund request, please send an email to [email protected] with your order details and the reason for your refund. Our customer service team will promptly assist you with the refund process.

Shipping Notification: You will receive an email notification from us once your pre-order is shipped. This email will also include information about the estimated delivery dates for your order.

Shipping Details: Pre-orders are expected to ship in January 2026 unless otherwise communicated. Any updates or changes to the shipping schedule will be communicated to customers via email.

We reserve the right to make changes to this policy in the future, and any updates will be communicated to customers accordingly.

Please feel free to reach out to us at any time if you have questions or need further assistance regarding your pre-order or refund request. Your satisfaction is our top priority, and we are here to ensure a smooth and enjoyable experience with Throne!